Welcome to Cloud Tele.

The VoIP offering from Cloud Artisans, a simple and supportive approach to business telephone systems.

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What is a VoIP system?

A very clever telephone system...

VoIP can integrate different offices, home workers and remote workers. That provides a simple to use online management interface so you can set-up menues, different actions depending on the time of day, and many more features you'd expect like Voicemails & Faxes being sent straight to your email! It all works through your internet connection and there's no need to wait for a costly engineer to come and get you up and running.

The VoIP (Voice over Internet Protocol) system that we use is UK based and uses "least cost routing" which brings you exceptional value services. This includes making international calls from as little as 2p a minute because it's sent overseas through the internet before getting connected to the local telephone network.

It's packed full of features which you can manage online anytime from anywhere. Or we can get you set-up and running and help if you ever need something set-up but forgot to do it before you got out to the countryside for a break without internet.

Our top features?

  • Follows - Set it up so that your incoming number rings multiple mobile phones or other numbers simultaneously when everyone is out of the office - with the first to answer taking the call
  • Hold music - Get your own message to the customer whilst they're on hold - or treat them to some chilled out music
  • Voicemails to email - wherever you are; get an email with voicemails attached
  • FREE calls between sites - any extension can call any other extension for no cost - Great for globally distributed teams, or just those working from home who want to check in
  • Fully customisable call groups & queues - Include the right team members for the right incoming calls - no longer have a need to run to the other end of the office to answer a ringing phone - bring your team collaboration to your phones
  • Time based routing - Automatically switch off at the end of a business day, set your phone to ring an emergency out of hours number, or even give custom messages about when you'll next be open. Great if you want to switch off.
  • Custom Menus - Get your caller to the right place quicker by offering options for them to dial 1 for sales, 2 for support and much much more! Custom menus adds refinement to your customer service.

The best thing? All of these features are free and you can manage them anytime online.

More features to use

  • Fax to email - Some places still insist on sending you a fax to confirm things. With this low cost feature you'll get a PDF straight to your email*
  • Multiple extensions - An extension isn't just a physical phone. It can also be a 'softphone' installed on your computer or smart phone. So take your office number with you to the coffee shop*
  • Call forwarding - don't want extra extensions at home or on your other devices? Simply set your number to forward to any other phone number be it mobile or landline*
  • Pick-up groups - Set-up teams of extensions so that a colleague can pick-up another ringing phone even if it's their direct extension called
  • call recording - Need to record calls for audit or training purposes? Just tick a box or two and you can manage which phones are recorded outbound and which numbers are recorded inbound. All from just 0.6p per minute*
  • Mobile SIM Card extensions - Don't want to install a soft-phone app or forward your calls to a mobile? Get a dedicated sim card which works as an extension to your current set-up - make and receive calls from your landline*

*There are small costs involved, so let us talk you through them first.

How much does it cost?

From just £10 a month

For just £10 a month you can have your own telephone number (geographic or non-geographic like 0330 numbers) which forwards on to any other number you might have or simply to a voicemail box which then gets emailed to you.

You can then add extensions - for physical phones or 'softphones' which work off your computer or existing smartphone, call queues, menus, groups and much more. You can access the full functionality of your management interface without extra costs, just buying key features as listed below.

Build your own package

Working off the base £10 a month you can then add the following:

  • Extension - £2.50
  • Extra incoming number - £2
  • Fax Machine (emailed to you) with dedicated telephone number - £4.50
  • Conference room - £5
All costs are per month and +VAT

Small Office package

Great for a small team - espcially if you work remotely or from home sometimes.

£20+VAT a month includes:

  • 1 x Incoming telephone number
  • 4 x Extensions
  • A fax machine or conference room with dedicated telephone number

Larger Office package

Great for a growing team - in one or more offices.

£50+VAT a month includes:

  • 11 x Incoming telephone numbers*
  • 10 x Extensions
  • 1 x fax machine with dedicated telephone number
  • 1 x conference room with dedicated telephone number
*For example get a general number and a direct dial for each extension.

Do note that any outbound calls made will incur a small per-minute fee - from as little as 1p per minute! This includes any calls 'forwarded' as they are treated as outbound calls. You can also record all your calls in/out for 0.6p per minute per month - only paying for how long you want to store them.

All your business communications

We offer a range of services to help you and your business communicate effectively. From domain registration & logo design to bespoke websites & social media strategy.

  • Emails - Just £3.30+VAT per user per month. Using the full power of Google we are partners and can help you manage accounts across your organisation including all the features you need. Read more about Google Apps
  • Hosting & Domains - With personal packages as low as £24.99+VAT a year and UK domains at just £5+VAT we can get you online
  • Website Development - From a simple brochure site to bespoke web applications - get in touch for your uniquely crafted online presence with Cloud Artisans!
  • Google Advertising & Search Engine Optimisation - As Google partners we can help you with your online advertising to help get you seen on Google. But don't keep paying for exposure only - Search Engine Optimisation helps to get your website seen in the 'natural' ranks too. Let us know your advertising objectives now.
  • Social Media & Marketing Strategy - Don't just send the odd tweet. We can help you formulate your marketing plan to include Social Media manegement - training & consultancy is available so you can keep it effective year round. Ask us how.
  • Offline Communications - Need to put up a poster about your offer, hand out a business card or even get a logo to start with? Our design service could be your answer - send us a brief today.

We also offer excellent value support packages. We can help maintain your website, continually develop new features, provide social media consultancy, analytics and support for all the above products & services from as little as £100+VAT per month.